Privacy Policy

Introduction

At SCC Santa Clara Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you contact us for a quote or to schedule services, we may collect personal information such as your name, address, phone number, email address, and payment information. We only collect information that is necessary to provide our services and communicate with you effectively.

Property Information

To provide accurate quotes and complete your project, we may collect information about your property, including photos, measurements, site conditions, and details about existing structures or concrete work. This information helps us plan and execute your project properly.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, pages visited, time spent on pages, and referring website. We use this information to improve our website and understand how visitors interact with our content.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and estimates for concrete services
• To schedule and complete concrete installation, repair, or maintenance projects
• To process payments and maintain financial records
• To communicate with you about your project, including updates, scheduling changes, and follow-up
• To respond to your inquiries and provide customer support
• To improve our services and website based on customer feedback and usage patterns
• To send you promotional materials or special offers if you have opted in to receive them
• To comply with legal obligations and protect our business interests

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following situations:

• Service Providers: We may share information with trusted third-party vendors who help us operate our business, such as payment processors, scheduling software, or email service providers. These vendors are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If our business is sold, merged, or acquired, your information may be transferred to the new owner as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how visitors use our site. Cookies are small data files stored on your device that help us remember your preferences and understand site traffic patterns.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. We may also use analytics tools like Google Analytics to track website performance and visitor behavior. These tools help us improve our website and better serve our customers.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, encryption, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you provide payment information, it is encrypted and processed through secure payment gateways. We do not store complete credit card numbers on our servers.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we have about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing message or by contacting us directly.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: